Here you can read about our purchase and delivery conditions.
In general
Shipping fee 10 EUR.
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- All prices in the online shop are including VAT.
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- All goods remain the property of Ratio Coffee Nordic until full payment is received.
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- All fraud attempts are always reported to the police. Our shop reserves the right to cancel a purchase if fraud is suspected.
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- We reserve the right for any printing errors on the website.
Payment methods
You choose the payment method after we receive your order.
1.Card payment with VISA or MasterCard
You can always feel safe when you pay by card with us. We cooperate with Svea Bank via a PCI-DSS certified solution. When you pay by card, you are sent to a secure page via SSL certificate, where you can safely enter your card information and make the payment. When the payment is approved, you will be sent back to ratiocoffee.se where you will receive a confirmation that the purchase has been completed.
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Please read SVEA’S General Terms. Here.
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Deliveries
We send all our packages with Bring or UPS, which delivers the shipment to your nearest agent. Normal delivery time from our warehouse in Sweden is 5-9 working days. Please note that the delivery time may increase slightly at Christmas and New Year and during the summer months.
Not collected goods
We charge 30 EUR for goods that are not collected. If you cancel the order when the package has already been sent from us, you must collect it and return it to us, otherwise the package will be registered as not received and automatically charged.
Transport damage
All packages that leave us are insured. If the package and/or its contents are damaged when you receive it, it must be reported immediately on the spot. If you have opened the package and discover that something is damaged, please take a picture showing the damage and attach it in an email to: info@lindenbaum.se.
When you return parcels to us, you bear the transport risk yourself. If the item is damaged, send it back to us and we will send you a new product. We bear the shipping costs for damaged packages.
Right of withdrawal
The customer always has a 14-day right of withdrawal in accordance with the law for all purchase agreements of goods made via the web and other sales outside the fixed place of sale. Ratio Coffee Nordic always offers a full 90-day right of withdrawal. The right of withdrawal only applies if the goods and the original packaging are undamaged, but in accordance with the law, the customer always has the right to handle the goods in the manner necessary to discover the properties and function.
If you change your mind and return a product to us, we will refund the purchase price but we are entitled to deduct any loss of value caused by unnecessary use of the product to test its characteristics and functioning. Loss of value is assessed on a case-by-case basis. The withdrawal period starts from the day the customer receives the goods.
You, the customer, are responsible for the risk of return shipment: this risk includes, among other things, if the product is damaged or lost during transportation.
Return
To make a return, you must always contact our customer service: info@lindenbaum.se.